TINGENE — Terms and Conditions

TINGENE is a ticketing platform made by Innovq Tech in Area 43, Lilongwe. By using the platform, you agree to provide accurate information, keep your account secure, and use the service lawfully.

Organisers are responsible for the accuracy, legality, timing, venue, pricing, and delivery of their events. An event must be reviewed and verified by a TINGENE administrator before it appears publicly. Verification does not replace the organiser's responsibility for the event.

When buying a ticket, you must provide a working phone number. TINGENE keeps this number as a purchase reference so we can contact you if there is a payment, ticket, or event problem. Do not buy tickets for unlawful purposes or resell them fraudulently.

A payment is complete only after the payment provider confirms it. Tickets are issued after confirmation. A pending payment does not guarantee a final ticket until the transaction is confirmed.

Refunds, postponements, or cancellations may depend on the organiser's policy and the circumstances of the event. Contact the organiser or TINGENE promptly if an event is cancelled, changed, or a payment fails. TINGENE may assist with communication but does not guarantee a refund where the organiser or payment provider is responsible.

Keep your digital ticket and QR code private. A ticket may be scanned once and may be rejected if it is already used, cancelled, expired, altered, or linked to an unconfirmed order. TINGENE is not responsible for access problems caused by a copied or shared QR code.

You may not impersonate another person, submit fake event information, interfere with the platform, misuse payment systems, or attempt to bypass ticket or verification controls. We may suspend accounts or remove listings that violate these terms.

For help with an event, ticket, or verification, call or WhatsApp 0883496797 or email innovqtech@gmail.com.

We may update these terms as the platform develops. The latest version will be published on this page, with the updated date shown above.